Privacy Policy

LAST UPDATED: October 27, 2025

Introduction

A-Z Cleaning Services, LLC (“A-Z Cleaning,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains what information we collect, how we use it, and the choices you have. It applies to our website, forms, emails, SMS/MMS messaging, and any services where this policy is linked.

Information We Collect

• Personal Information you provide (e.g., name, email, phone number, address) when you request quotes, place orders, book services, or complete forms.
• Transactional Information related to services requested or purchased.
• Communications (including email/SMS content) exchanged with us.
• Usage & Device Data such as IP address, browser type, pages visited, and general analytics.
• Cookies and similar technologies used to remember preferences and improve site performance.

How We Use Information

• Provide, schedule, and deliver cleaning services and customer support.
• Send service confirmations, reminders, updates, and account or policy notices.
• Personalize and improve our website and communications.
• Process payments and prevent fraud.
• Send optional marketing messages (only with your consent; you may opt out at any time).

Cookies

We use cookies to enhance your experience. You can set your browser to refuse cookies or alert you when cookies are sent. Some features may not function properly without cookies.

SMS/MMS Terms (A2P 10DLC Compliance)

Summary: By opting in, you agree to receive SMS/MMS from A-Z Cleaning Services, LLC. You can opt out at any time by replying STOP. For help, reply HELP. Message and data rates may apply. Message frequency varies. Carriers are not liable for delayed or undelivered messages.

How You Opt In

• Checking a consent box and submitting your phone number on our website forms;
• Texting a keyword we provide in printed/online materials; or
• Providing verbal or written consent during a phone call or in person (documented by us).

Types of Messages You May Receive

• Service & Account: appointment confirmations, reminders, arrival notifications, service updates, receipts, and policy notices.
• Customer Support: responses to your questions and scheduling needs.
• Marketing (optional): promotions or special offers—only if you have expressly opted in for marketing messages.

Opt Out / Stop Instructions

• Reply STOP to any message to unsubscribe from that messaging program. You may also email us at [email protected] or call 928-706-9187.
• Reply HELP for assistance or additional information.
• Consent is not a condition of purchase. Message frequency varies. Message & data rates may apply.
• Carrier Disclaimer: Wireless carriers are not liable for delayed or undelivered messages.

Data We Share for Messaging

To deliver SMS/MMS, we share limited data (such as your phone number, message content, and metadata) with our messaging service provider(s) (e.g., Twilio) and wireless carriers solely for message transmission and compliance. We do not sell your personal information.

Data Sharing & Disclosure

• Service Providers: We share information with trusted vendors (e.g., payment processors, scheduling, email/SMS platforms, web hosting, analytics) who process data under contracts that limit their use to providing services for us.
• Legal: We may disclose information to comply with law, enforce our terms, or protect rights, safety, and security.
• No Sale of Personal Data: We do not sell or rent your personal information.

Data Retention

We retain personal information only as long as needed for the purposes described in this policy, to provide services, for legitimate business needs, or as required by law (e.g., tax and accounting). SMS/MMS logs may be retained for compliance and troubleshooting for a reasonable period.

Your Choices & Rights

• Access, update, or correct your information by contacting us.
• Opt out of marketing emails via the unsubscribe link, and opt out of marketing texts by replying STOP.
• Request deletion of personal information, subject to legal obligations.

Security

We use reasonable administrative, technical, and physical safeguards to protect personal information. No security method is perfect, and we encourage you to contact us if you suspect unauthorized activity.

Third-Party Websites

Our site may link to third-party sites or services. Their privacy practices are governed by their own policies; we are not responsible for third-party content or practices.

Children’s Privacy

Our services are not directed to children under 13, and we do not knowingly collect personal information from children under 13. If we learn that we have collected such information, we will delete it.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we do, we will revise the “Last Updated” date above. Your continued use of our site or services after changes are posted constitutes acceptance of the updated policy.

Contact Us

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This Privacy Policy is designed to meet A2P messaging expectations, including clear consent, opt-out, HELP handling, frequency disclosure, message/data rate notice, carrier liability disclaimer, and disclosure of messaging service providers.