Terms and Conditions

LAST UPDATED: October 27, 2025

INTRODUCTION

These Terms and Conditions (“Terms”) govern your use of the website, communication services, and cleaning services provided by A-Z Cleaning Services, LLC (“A-Z Cleaning,” “we,” “us,” or “our”). By accessing our website, booking a service, submitting a contact form, or subscribing to communications, you agree to be bound by these Terms. Please read them carefully.

1. SERVICES PROVIDED

A-Z Cleaning Services, LLC provides professional cleaning and maintenance services to residential and commercial clients. All service appointments, schedules, and pricing are confirmed in writing or electronically prior to work being performed.

a. Scheduling

Appointments are scheduled based on availability. A-Z Cleaning reserves the right to reschedule or cancel appointments due to weather, emergencies, or unforeseen circumstances.

b. Service Estimates

Quotes are based on the information provided at the time of booking. Any additional work or changes requested may result in a revised quote.

c. Payments

• Payment is due upon completion of service unless otherwise agreed in writing.
• We accept major credit cards, checks, and electronic payments through secure processors.
• Late payments may incur additional fees.

2. WEBSITE USE

By accessing or using our website, you agree to use it for lawful purposes only. You may not upload, share, or distribute harmful, misleading, or fraudulent content. We reserve the right to restrict or terminate access to users who violate these Terms.

3. COMMUNICATION CONSENT (A2P COMPLIANCE)

Opt-In and Opt-Out

• You may opt in by submitting a form on our website, booking a service, or providing consent verbally or in writing.
• To stop receiving text messages, reply STOP at any time. You may also contact us at [email protected] or call 928-706-9187.
• For help, reply HELP or contact us directly.

Message Frequency and Rates

Message frequency varies based on your service activity and communication preferences. Standard message and data rates may apply. Carriers are not liable for delayed or undelivered messages.

Data Handling for Messaging

We may share limited information (e.g., phone number, message content, and metadata) with third-party providers such as Twilio or other messaging gateways solely for message delivery and compliance purposes. We do not sell or rent personal information.

4. CANCELLATIONS AND REFUNDS

• To cancel or reschedule an appointment, please contact us at least 24 hours before the scheduled time.
• Cancellations made less than 24 hours before the appointment may incur a cancellation fee.
• Refunds, if applicable, will be processed within 7–10 business days.

5. LIABILITY AND DAMAGES

Customers are responsible for securing fragile, delicate, or valuable items prior to service. We are not liable for pre-existing damage or normal wear and tear resulting from cleaning.

6. CUSTOMER RESPONSIBILITIES

• Provide accurate information about the service location and access requirements.
• Ensure safe access to the property at the time of service.
• Notify us of any hazardous materials, pets, or special conditions.

7. INTELLECTUAL PROPERTY

All text, graphics, logos, and content on this website are the property of A-Z Cleaning Services, LLC. You may not copy, distribute, or reproduce any content without written permission.

8. PRIVACY AND DATA SECURITY

Your data is collected and used according to our Privacy Policy. We take reasonable precautions to secure your personal information and comply with applicable data protection laws.

9. DISCLAIMER OF WARRANTIES

10. INDEMNIFICATION

You agree to indemnify and hold harmless A-Z Cleaning Services, LLC, its employees, contractors, and affiliates from any claims, damages, or expenses arising out of your use of our services or website.

11. FORCE MAJEURE

We are not responsible for delays or cancellations caused by events beyond our control, including but not limited to natural disasters, power outages, government restrictions, or network interruptions.

12. GOVERNING LAW

These Terms are governed by the laws of the State of Arizona. Any disputes shall be resolved exclusively in the courts located in Mohave County, Arizona.

13. SEVERABILITY

If any provision of these Terms is found invalid or unenforceable, the remaining provisions shall continue in full force and effect.

14. CONTACT INFORMATION

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These Terms and Conditions ensure compliance with federal and A2P messaging regulations, provide clear service expectations, and protect both the client and A-Z Cleaning Services, LLC. By using our services or communicating with us, you acknowledge that you have read, understood, and agreed to these Terms.